Terms of use - Privacy Policy

1. Introduction

The shop.tuvunu.com website is an online store selling soft drinks, water and similar products (hereinafter referred to as an online store or website) created and operated by the company TUVUNU SA, based in Komotini Industrial Area with Registration No. 122751610000 (Government Gazette 11452 / 15-10-2012) and VAT Number 800441723 (Komotinis’ Tax Office), which is also the Website administrator, (hereinafter referred to as the COMPANY).

The following terms and conditions will apply to the use of the e-shop with the shop.tuvunu.com trademark at shop.tuvunu.com. Any user who enters and trades or makes use of e-shop services (hereinafter referred to as "visitor" and / or "user" or "customer" depending on whether it is limited to visiting only the store or commissioning and selling products-services) is deemed to consent and accepts unconditionally the following terms herewith without exception. If a user does not agree with these terms, he / she must undertake to refrain from the visit, use of the site as well as any transaction or use of the e-shop services.


2. General terms

The COMPANY reserves the right to modify or revise freely the terms and conditions of use and transactions from the online store whenever it finds it necessary, and undertakes to inform consumers about any change through the pages of this e-shop. Contracts through the online store are compiled in the Greek language.

The COMPANY is entitled to refuse to provide any of the Services or to conduct transactions with without justification and / or for reasons of legality (such as indicative of a prior violation of these Terms and Conditions, due to unlawful behavior, etc.).


3. Information & Products Provided

The COMPANY is committed to the accuracy and completeness of the information provided in the online store in terms of the identity of the COMPANY as well as the transactions provided through the e-shop. The Company, in good faith, is not responsible for and is not bound by electronic data entries made by error / omission in common experience and is entitled to correct them whenever they become aware of their existence.

In any case, it is noted that the description of the components of the products and generally of the information contained in the indications on the products and the dates of their production and expiry is made by the COMPANY, which is responsible for the truth or the accuracy thereof.


4. Limitation of Liability

The COMPANY provides the content (e.g. information, names, photographs, illustrations), the products and services available through the website "just as they are". Under no circumstances will the e-shop be liable for any legal, civil or criminal claims, nor for any damages (positive, special or incidental, which are included but not limited to, alternatives and / or cumulative loss of profits, etc.) by visitors of the website or third parties due to a reason connected with the operation or not, and/or the use of the website and/or inability to provide services and/or information made available by the website and/or  from any unauthorized third party interventions to products and/or services and/or information available through it.

The COMPANY and its partners make every effort, within the framework of the technological control they perform at regular intervals, to ensure that the services, content and transactions in the Company are carried out smoothly and without interruption and that the high level of security is maintained. However, the Company is not responsible if, for any reason, including the case of negligence, the site is discontinued or becomes difficult and/or impossible to access or if, in spite of the security measures applied, "viruses" or other harmful software are transmitted to the users’/visitor’ terminals, or if a third unauthorized party interfere in any way with the content and operation of the site, making it difficult to use or causing problems in the proper functioning of the site or  stealing the users' personal data. We are also not liable in case of disconnection to our site for reasons that leave our sphere of influence, as well as reasons due to technical or other network weakness or to reasons of “force majeure” or to events of chance.

We are not responsible for any loss or damage that may be caused by a denial of service attack, viruses, or other technologically harmful material that may infect your hardware, software, data, or other proprietary material as a result of the use of this Web Site or the downloading of any material posted on this or any linked Site.



5. Intellectual Property Rights

All content of the online store, including badges, signs, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which COMPANY has been licensed for its own exclusive needs and for the operation of the e-shop. Any copying, transfer or creation of derivative work based on this content or misleading the public about the real e-shop provider is prohibited.

Reproduction, re-issue, upload, announcement, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and described in the online store under the trademark shop.tuvunu.com or the products or services of the COMPANY or third parties are assets of the COMPANY or third parties respectively protected by relevant trademark laws. Their use in the online store does not in any way give them permission or right to be used by third parties.


6. Privacy Policy

"TUVUNU SA" is fully committed to protecting the personal data of visitors to its website and its customers

The COMPANY, by strictly applying the principles of personal data protection provided by International and European law governing e-commerce issues, as well as by the Consumer Protection Act which regulates issues relating to distance selling and the relevant provisions, the Greek law on the protection of individuals and the protection of personal data and European law, as they stand, expressly states that it will not make any unlawful use of personal data and in no way disclose, publish, sell, lease or exchange your personal data and information you submit, to any third party. While using the Site, you are responsible for maintaining the confidentiality of your account information and restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur in your account or your password.

By entering information to our server, you agree that the material does not contain any information that is not true, illegal or in any way unsuitable for use and publication.

This Site may also contain links to other Web sites that are not managed by COMPANY (the "Linked Sites"). The COMPANY cannot control Linked Sites, nor does it guarantee the up-to-date, correctness, legality, completeness or quality of their content, and accept no responsibility for them or for any loss or damage that may be caused by their use. When using Linked Sites, the Terms and Conditions of each website apply accordingly.

The COMPANY does not store credit card data and information, which it manages safely and on its sole responsibility, the payment service provider through the website where payment is processed and executed.

However, in the event of any disclosure by the member, made to our authorized agents only, as they are the only ones having access to any of your transaction information, bank account information and/or the member agrees that the COMPANY will use this information for all possible refunds to the member such as, for example, in case of withdrawal. For reimbursements made to members' credit cards, only the cooperating banks (issuer and receiver) are responsible for the processing of such data,

THE COMPANY is under no circumstances responsible for the actions on your personal data of third party websites from which you have accessed the COMPANY Website.


• Generally

The information provided voluntarily by the users of the mentioned site, shop.tuvunu.com, is used in order for its users to have direct and effective contact with the store, to provide them with answers to specific queries and finally for orders to be served and executed. The information that shop.tuvunu.com collects through the website is designed to measure its traffic, to define customer requirements for more products and to facilitate transactions with the company. Shop.tuvunu.com does not distribute to any other organization or partner that is not affiliated with shop.tuvunu.com the email addresses or any other information related to its users and customers.


• Collecting information

Shop.tuvunu.com designed its website so that its users can visit it without having to reveal their identity unless they wish. Visitors to our site are asked to provide us with their personal data only if they want to order a product (s), subscribe to our site and / or send email to shop.tuvunu.com.


• Access to Information

Every order processing requires the collection of personal information, for delivery or reservation of an order. Also, the use of a credit card, the debit of which requires identification of legally identifiable data, is guaranteed in the first and only time. Any document certifying and declaring the identity of the customer remains strictly confidential and is only verified by the responsible department of shop.tuvunu.com. Your submission of your personal data means that you consent to these data being used by shop.tuvunu.com employees for the reasons outlined above. Shop.tuvunu.com requires its employees and website maintainers to provide their clients with the security level mentioned in this Privacy Statement. In no other case shop.tuvunu.com can share with others your personal information without your prior consent, unless this is required by lawful means. Please be aware that under certain conditions permitted or required by law or judgment, the collection, use and disclosure of your personal data collected online without your prior consent (for example, case of a court decision).

Applicants become official members of the COMPANY's customer list following their registration on our website. They can also sign up by signing in to their account at FACEBOOK (www.facebook.com).

 Please note that the "Help - Frequently Asked Questions" section and the "Customer Service" section through the Contact us section is for the sole purpose of providing assistance and information and is not a substitute for the "Terms and Conditions". The Company's Privacy Policy forms an integral part of the "Terms and Conditions" and collectively binds the parties (the company and the users). In any event, any termination or termination of the COMPANY shall result in termination or termination or termination of these Terms and Conditions.

THE COMPANY reserves the right to freely choose the products it displays on its Website and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any bids and discounts it may choose and freely make, as well as modify, renew and/or withdraw at any time and without prior notice and/or observance of a deadline, as long as they inform the users when it is legally prescribed.


Should there be no activity for 20 minutes, you will be automatically disconnected from the online store's members’ area.



• Cookies

Shop.tuvunu.com has the ability to use cookies as part of the facility and the operation of the services through its website. Cookies are text files that are sent and stored on the user's computer, allowing websites such as shop.tuvunu.com to operate seamlessly and without technical abnormalities, collect users’ multiple options, identify frequent users, to facilitate their access to it, and to collect data to improve the content of the site. Cookies do not harm users' computers or the files stored on them. We use cookies to provide you with information and to process your orders end they are automatically erased when you exit from our site. Please keep in mind that cookies are absolutely necessary in order for shop.tuvunu.com to work properly and seamlessly.


7. Transaction security

Shop.tuvunu.com is committed to ensuring the security and integrity of the data it collects on its website users. Shop.tuvunu.com has adopted procedures that protect the personal data that users submit to their website or provide them by any other means (e.g. by phone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and change or destruction. They also help to verify that these items are accurate and are used correctly.

Your connection to this is secure because it uses Secure Socket Layer (SSL) technology. SSL technology is based on a key code for encrypting data before sending it over (SSL) connection. The security check between the data and the Server is based on the unique key code ensuring full communication. Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari, Chrome Browsers support the SSL protocol and are suggested to use them to link to shop.tuvunu.com.


8. Accepting Privacy Procedures

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the site.


9. Terms of Sale

By placing an order, you agree that you purchase a product under the following terms and conditions. As a rule, we only deliver products within the Greek Territory.

Upon completion of your order request, you will see your total aggregate order containing all the details. Once you proceed to the completion of your order, you will login with your third payment service provider to complete the repayment of the agreed price.

Upon successful completion of the payment, you receive an automated order confirmation message, which is sent to the e-mail address you have given us.

If you choose to deposit to the company’s bank account, the order will not be executed until the bank account of the company is credited.

Our COMPANY for the security of transactions may (but is not be required) to conduct a check through our payment service providers that confirms the correctness of the payment information you sent us (in the case of credit card payment) at the stage of completing your order and the connection with your third payment service provider may reject your order if it is found or is likely to occur any problem with respect to these elements.

 Your order will then be processed and will be sent to you an e-mail when the products are routed for shipping to the delivery address you have declared

In the event that for any reason it is found that there is an unexpected shortage from the suppliers in one of the products you have placed in the order and/or that a product will be available after the delivery time listed in our online store or where there is a problem with the products included in your request, then our COMPANY will make every effort to contact you either by posting a message to your e-mail address or by direct mail (or in all of the above ways) to contact you for any modification, correction or cancellation of your order. If it is not possible to communicate with you for 7 calendar days, then your order will be executed where available and will be canceled for the remainder. In any case any modification of your order will be sent to you again with a new message to the e-mail address you have given us, and this message will also be the confirmation of your order under which the order will be executed.

After the confirmation e-mail you can use the order tracking tool we provide at any time through the "My Account" section at shop.tuvunu.com.

By sending a request for an order, you agree to receive the above notifications, which are a prerequisite for the correct development of your order. These emails invite you to make sure they can reach you and keep them throughout our transaction. 

It is your responsibility to contact and notify our Customer Service Department through the Contact Us section, in case you do not receive the relevant emails.


10. Pricing Policy

The Company retains the right and the user accepts it, to freely modify its pricing policy, modify the prices listed on the website and to change and/or withdraw the offers at any time with or without prior notice to the users, who will be informed of the price that is applicable each time from the relevant post on the website

Although we try to ensure that all the details, descriptions and prices displayed on this Site are accurate, errors may occur. If we find an error in the price of any of the products you have ordered, we will notify you as soon as possible and we will give you the opportunity to re-confirm your order at the correct price or to cancel it. If we are unable to contact you, we will assume that the order has been canceled. If your order is canceled in accordance with our Terms and Conditions but you have already paid for the products, you will receive a refund of the total amount of money without interest.

All prices are in euro and include VAT. Any additional charges that may arise appear clearly and are included in the "Total Cost"


11. Delivery policy

OUR COMPANY provides you with alternative ways to deliver products for your convenience. When ordering, you are asked to choose how you want us to send you the products you have ordered. Depending on the way you choose, the total final cost of your order under which the payment will be made changes and will be included in the order confirmation.

The delivery will take place with the shipping company Hellenic Post (ELTA), either by picking up from local ELTA stores or by delivering it to your premises, if possible.

If you are not on delivery to pick up your package, the distributor will give you an instruction note on how to receive your order (only if it is supported by this Courier company). In this case, the risk of loss or damage to the goods is transferred to the buyer.

It is clarified that the shipping time may vary depending on the availability of the products and the suppliers' commitment to the delivery time (we obtain the majority of our products from their source/suppliers), therefore any delay by the suppliers will delay the shipping time from us. Delivery times are subject to delays due to delays by courier companies or force majeure, which is not our responsibility. 

Within Greece, delivery is usually within 1-3 business days after confirmation of the shipment.


12. Payment

For your better and adequate service, our company has a choice of ways to pay for the products you are interested in purchasing. In this context, it is possible to choose, as mentioned below, the way of payment of the products that you are interested to buy:

 a) by credit card & b) by depositing into a bank account of the company. 

Note that it is not possible to combine different payment methods for an order.

Specifically, we accept payments with VISA, VISA Debit, MasterCard, Maestro. If you choose to pay by credit card, you must be present when you receive your order with your credit card or identity card. If the order is made in the data and on behalf of a company then your credit card should be corporate. Also, on delivery you must be the authorized holder with your credit card and identity card. However, if it is presented to the distributor at the delivery address you have declared, a person who declares that it acts in your name and on your behalf by your oral authorization, then it is reasonable for the distributor to act in that capacity.

If you have chosen your credit card as a form of payment, the process will be completed through our trusted partner, a banking institution that provides all the security of electronic transactions. In particular, your transactions in our online store are protected by top online security systems (SSL-128 bit and digital certification by GeoTrust) as they are governed by a statement from our financial institution partner under the PCI / PSS protocol that guarantees a secure trading environment to many large companies worldwide. The collection and processing and payment details you send to us are only received with the partner financial institutions that are solely responsible for processing them to complete the payment.

Please note that payment by credit card or bank deposit is made only in euros. (......)


13. Return Policy

The COMPANY, supporting E-Commerce, enables you, through the fullness of the descriptions that  posts on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily. Wanting to highlight the benefits of using the internet on our everyday purchases, below we provide the terms and conditions for returning defective or non-defective products.


14. Returns of Products due to delivery error or defective products

Our goal is to ensure the customers absolute satisfaction. However, if you receive a defective product by our fault or if any other problem arises from our fault, please contact our Customer Service department for more details.

In all cases where are delivered other than the sold items, by type or quantity, previously agreed in writing with COMPANY, the customer returns the products for checking and finding the error. In this case the costs of returning the products to the company as well as the costs of returning to the customer shall be borne by the COMPANY, provided that is respected the way proposed by the COMPANY.


15. Delay of order

THE COMPANY is not responsible for delays in execution (including delivery) due to instances that cannot be attributed to the COMPANY's fault or due to force majeure and will be entitled to an extension of the execution time. Indicative examples include strikes, terrorist acts, war, supplier/transportation/production problems, exchange rate fluctuations, government or legislative acts and natural disasters. If such incidents last for more than 2 months, this Convention may be terminated by any party without compensation.


16. Return of non-defective products - Right of unjustified withdrawal from the customer

The CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days of the delivery, even when there are many products on the same order, from delivery of the latter and even when there is an obligation to deliver products at regular intervals, from the delivery of the first. In order for a refund to be accepted, the product sent for delivery by our company must be in the delivered condition, not used, complete with the original package of the item, together with all the documents accompanying the product.


17. Change / cancel an order

Changing or canceling an order is only accepted if the Order Confirmation has not been sent, meaning the order has not been completed. Attention is drawn to the fact that after the order is confirmed, it is NOT possible to change the declared delivery address for any reason, for security reasons (fight against fraud).

As a consumer you can exercise the right of withdrawal provided above. Should any part or all of the price has already been paid to our Company, you will be refunded the corresponding amount immediately in a way agreed between us. If you receive a refund from a third-party payment service provider (for example, a credit card, etc.), you may be charged for any commission by that third party on the basis of its terms of use and operation, for which our company is responsible .


In case of any problem, please contact our Customer Service Department for further details.


18. Packaging

The products to be shipped are packed with the greatest care and comply with all relevant regulations. The process and technology used are constantly evolved to improve the packaging way.


19. Security clause

If any individual terms of the General Terms become partially or totally invalid or unenforceable, the validity and/or validity of the other terms or parts of the other terms shall not be affected. Invalid and/or unenforceable terms will be replaced with terms that are as close as possible to the meaning and purpose of the invalid or unenforceable terms from an economic point of view. The same applies to issues that are not explicitly regulated by the General Terms.


20. Applicable law and jurisdiction

These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree, as we do, that you are subject to the exclusive jurisdiction of the courts of Komotini in Greece, Europe.


For more information, we are always at your disposal either by phone at 2531038718 or via e-mail at shop (at) tuvunu.com

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